F • A • Q + Policy
Contact us 24/7 by sending us a message
To speak with a customer service representative, please call
Monday - Friday, 10am - 5pm
All orders are shipped the next business day via UPS Ground.
Express shipping via UPS 2nd Day adds $15 to your total shipping costs.
We want you to be completely satisfied with your purchase. If you are unhappy with any item, simply return the item within 30 days of purchase for exchange (if available) or a refund of the purchase price minus the cost of shipping and handling. The estimated refund time is 10-15 business days from the receipt date.To ensure that your return(s) remains eligible for a refund, please have the return package postmarked before the 30-day period expires. Be sure to enclose a copy of your packing slip and the reason for your return in the return package. We recommend that you request a Delivery Confirmation from the US Post Office upon returning the products. With this option, the Post Office will give you a receipt that shows the date you returned the products to us, as well as confirmation once the package is delivered. Please keep the receipt until the refund appears on your credit card statement. These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even if the products are lost in the mail.
Return items to:
BeautifuLife by Kay Casperson
2330 Palm Ridge Road, unit 10-111
Sanibel Island, FL 33957
Contact us 24/7 by sending us a message.
To speak with a customer service representative, please call 1-800-308-5188 or 239-989-7223 (M - F, 10am - 5pm)
You can shop at KayCasperson.com online with confidence because we partner with Authorize.Net, a leading payment gateway (since 1996) offering safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network, and the company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
KayCasperson.com is registered with the Authorize.Net Verified Merchant Seal program.